Gourmet Hunters keeps going.
First of all, we wish you all the best, and for those families who have suffered directly from the impact of the COVID-19, we send you a strong and loving hug and wish you great, great energy.
Our entire team continues to work 200%, from home or from our warehouse with all possible hygiene and safety measures.
Like everyone else, in this situation, we are adapting to handle it in the best possible way. Putting the health of our customers and employees first, we have taken measures and all our staff, except for the warehouse and logistics staff, are working from home. All departments are ready to telecommute, accessing all the information and programs to do their job without problems. Moreover, part of the team already did it thanks to the internal programs of labor flexibility implemented in Gourmet Hunters.
We only ask for a little of your patience if in some communication you can hear our children in the background or even our pets, they are also at home and between all of us we adapt to this new normality.
We are sorry for the inconvenience.
FAQ about orders and the COVID-19 virus
It's going to be a complicated few weeks for everyone, and we realize that you may have some concerns, but we don't want your order to be just another one. That's why we've prepared a list of frequently asked questions, to help you understand how we're handling the situation with COVID-19, whether we're still working, whether it will affect your order, etc. And what we are doing to ensure that the business runs smoothly. We will continue to update this page if the situation changes, but in the meantime, we are with you.
- Can I place an order?
Yes, we are running smoothly and continue to work as usual.
- Will you deliver my order?
Of course, we continue to make deliveries as usual.
- Does the delivery time changed?
Our team works with total guarantees to ensure that your order goes out as soon as possible. It is possible that delivery times by the carrier may be longer than normal. If there is a major delay in your order, we will send you an email to inform you.
- What measures is Gourmet Hunters taking to protect the product and its employees?
We have taken extreme care with hygiene and safety measures in our warehouse when preparing orders, as well as in our relations with suppliers. We strictly comply with the protocols established by the Ministry of Health to ensure the health of our customers and employees.
- Are the orders being placed and delivered safely?
We are taking the situation very seriously and have improved the already high hygiene standards of our company. We are carrying out additional cleaning work in the areas where the products enter the warehouse, where the deliverymen take the packages and in all other areas where the products are in contact. In addition, we are reducing or completely stopping cross-contamination from delivery people and suppliers.
- Can I limit contact with the carrier?
Yes, carriers are the first to understand this situation and have been trained to do so. They have been advised to reduce contact with customers, they may leave packages at the customer's door and take a few steps back.