FAQ

 
​Gourmet Hunters delivers wine to ​all ​Spanish territories of the Iberian Peninsula ​and also Ba...

​Gourmet Hunters delivers wine to ​all ​Spanish territories of the Iberian Peninsula ​and also Balearic Islands​, Canary Islands, Ceuta and Melilla​. We also deliver to all countries of the European Community, Andorra,Switzerland​, Norway, Asia and Oceania.

Country1-6 bt7-12 bt13-18 bt19-24 bt
Peninsular Spain6,5010,5014,5018,00+ Rates and discounts
Spain - Balearic Islands8,9016,5022,0024,50+ Rates and discounts
Spain - Canary Islands45,0047,5057,0062,00+ Rates and discounts
Spain - Ceuta and Melilla45,0052,3060,0069,00+ Rates and discounts
Andorra26,5028,5029,5031,50+ Rates and discounts
Australia110,00150,00200,00235,00+ Rates and discounts
Austria17,0021,5029,0038,50+ Rates and discounts
Belgium17,0024,7030,0038,50+ Rates and discounts
Bulgaria34,8039,5059,0069,00+ Rates and discounts
Channel Islands39,4047,5052,0061,50+ Rates and discounts
Croatia34,6040,6051,0067,80+ Rates and discounts
Cyprus23,5034,8039,0048,90+ Rates and discounts
Czech Republic26,5034,2038,0059,80+ Rates and discounts
Denmark20,8529,5036,0047,60+ Rates and discounts
Estonia34,5038,5044,0058,00+ Rates and discounts
Finland27,5034,5045,0058,50+ Rates and discounts
France16,5021,8025,0032,90+ Rates and discounts
Germany12,5015,0018,0023,90+ Rates and discounts
Gibraltar41,5054,4072,0085,30+ Rates and discounts
Greece33,5038,5049,0060,50+ Rates and discounts
Hong Kong110,00150,00200,00235,00+ Rates and discounts
Hungary22,5026,0039,0051,50+ Rates and discounts
Ireland21,9025,6030,0039,90+ Rates and discounts
Isle of Man41,5048,2554,0069,50+ Rates and discounts
Israel110,00150,00200,00235,00+ Rates and discounts
Italy19,5025,5034,0039,60+ Rates and discounts
Japan110,00150,00+ Rates and discounts
Korea110,00150,00200,00235,00+ Rates and discounts
Latvia24,8037,5044,0062,90+ Rates and discounts
Lithuania24,8037,5044,0062,90+ Rates and discounts
Luxembourg16,5024,6031,0039,50+ Rates and discounts
Malta23,5034,8039,0048,90+ Rates and discounts
Monaco32,5036,6048,0061,40+ Rates and discounts
Netherlands16,5024,5029,0038,30+ Rates and discounts
New Zealand110,00150,00200,00235,00+ Rates and discounts
Poland25,5029,5036,0047,50+ Rates and discounts
Portugal7,5011,5014,5018,00+ Rates and discounts
Romania38,4047,6059,0078,40+ Rates and discounts
Singapore110,00150,00200,00235,00+ Rates and discounts
Slovakia30,5037,8049,0062,40+ Rates and discounts
Slovenia30,8036,6042,0061,70+ Rates and discounts
Sweden25,5029,0039,0051,50+ Rates and discounts
Switzerland26,5032,5039,5042,70+ Rates and discounts
Taiwan110,00+ Rates and discounts
U.K.18,5023,5032,0037,50+ Rates and discounts
United States85,00130,00165,00210,00+ Rates and discounts

 
No. At Gourmet Hunters you can buy any quantity of bottles; however, note that delivery char...

No. At Gourmet Hunters you can buy any quantity of bottles; however, note that delivery charges decrease if you purchase in lots of six bottles (6, 12, 28) or in 10kg (22.7lb) multiples. 

 
Make it simple: 1.      You can browse through the different section...

Make it simple:

1.      You can browse through the different sections using the multi-criteria search filters.

2.      Select as many products as you wish and add as many bottles as you want to your shopping cart, with just one click.

3.      Check your shopping cart by clicking "My Cart". This option is permanently visible at the top-right side of the webpage.

4.      Check that items and quantities are correct before validating your shopping order. Introduce your voucher or gift card if you have it.

5.      If you are a registered user choose your shipping and billing address. It can be a different address for each shopping or the same. Choose now the shipping and payment method (credit card, bank transfer or PayPal).

6.      If you are not a registered user, please enter the minimum contact and shipping details. Seize this moment to register and waste no time in your future purchases.

Choose now the shipping and payment method (credit card, banktransfer or PayPal).

7.      In any payment method you will get connected to a “secured” environment encrypted by SSL protocol.

8.      If you pay by credit card, the system will re-direct you to the secure electronic payment gateway of your bank to complete the payment.

9.      If you choose payment by PayPal, the system will re-direct you to your PayPal account to complete the order.

10.   Once the payment is made, we will send you the payment confirmation.

 
At Gourmet Hunters we offer you three secure on-line payment methods: by credit card (VISA, ...

At Gourmet Hunters we offer you three secure on-line payment methods: by credit card (VISA, MasterCard and Maestro), bank transfer or PayPal.

 
Yes. All the information transmitted to Gourmet Hunters is codified under the SSL protocol (...

Yes. All the information transmitted to Gourmet Hunters is codified under the SSL protocol (Secure Sockets Layer) to guarantee the total security of your personal data and transactions. See security and confidentiality guarantee.

Gourmet Hunters has a secure e-commerce certificate by Godaddy.

 
At Gourmet Hunters, payments through credit card are executed on your bank server in a protected ...

At Gourmet Hunters, payments through credit card are executed on your bank server in a protected environment. For credit card payments Gourmet Hunters uses a Virtual Payment Secure Terminal through the platform 3D Secure “Servired”. All transactions made by card are actually carried out between the financial institutions, with their security systems, and Gourmet Hunters does not have access to any bank information, nor store them.

 
Once you have confirmed your order, you will receive an e-mail confirmation with detailed instruc...

Once you have confirmed your order, you will receive an e-mail confirmation with detailed instructions to follow: exact amount to be transferred, full bank account details and your order number which has to be stated at the "remarks/concept" case.

Your order will be processed immediately after receiving the bank income.

 
If you have a PayPal account, you can use it as payment method for your orders at Gourmet Hunters...

If you have a PayPal account, you can use it as payment method for your orders at Gourmet Hunters. After confirming your order, we will redirect you to PayPal so that you can log in to your account and confirm your payment.

 
Maybe your email administrator is using an antispam system that classifies the "unknown" email ad...

Maybe your email administrator is using an antispam system that classifies the "unknown" email addresses as Spam (junk mail).

In any case, you can contact us at (+34) 931 898 226.

 
In the wine world, it is difficult to know if a wine is in good conditions or not before uncorkin...

In the wine world, it is difficult to know if a wine is in good conditions or not before uncorking the bottle; wine is a living element in constant transformation and alterations may appear, though very rarely, caused by the presence of excessive amounts of particular compounds. For this reason, if the wine you ordered and received has any defects (TCA, volatile acidity, brettanomyces, sulfides...), we will replace your defective wine for a new one with no charge at all

 
Yes, you can make your gourmet gift following the below instructions once you have proceeded to c...

Yes, you can make your gourmet gift following the below instructions once you have proceeded to check out:

  • At the shipping details stage (during the payment process), you will have to indicate us the address and phone of the person that you want to offer your gift. 
  • At this same moment, you have to activate the field "send as gift". You can enclose a written message to your order so the recipient will receive it together with the gift.

With the gift we will attach your written message and a non-valued shipping list so the recipient can compare the products received and the gift list you sent him or her.

Once the payment is settled, you will receive an e-mail with the shipping confirmation and the relative tracking number so you can check the shipment status at any moment. You will also receive an e-mail with the invoice.

 
Once you confirm your shopping order, Gourmet Hunters will start preparing it immediately an...

Once you confirm your shopping order, Gourmet Hunters will start preparing it immediately and you will receive an order confirmation by e-mail. As soon as the order is dispatched from our warehouse, a shipping confirmation e-mail will be sent to you, at this is the point no modification or cancellation can be done. 

If your order has not yet left our warehouse, please contact our Customer Service Department, stating your order number and any changes you want to do.

 
Just link “I forgot my password”  and we will send you an e-mail with a new password. ...

Just link “I forgot my password and we will send you an e-mail with a new password.

 
The search can be done browsing the different categories in the main menu or using the search eng...

The search can be done browsing the different categories in the main menu or using the search engine. With the search engine you can search just entering the exact name of the wine, only a part of its name or the winery name. No luck yet? Contact with our Customer Service Department indicating which wine are you looking for and we will do our best to find it for you.

 
Yes, but we only accept returns if there are any defects in the products received.  ...

Yes, but we only accept returns if there are any defects in the products received. 

 
In that case, insert your voucher or gift card when confirming your order. ...

In that case, insert your voucher or gift card when confirming your order.

Wine in moderation
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